Terms and Conditions

First: Scope of Services

Smart Vision Co. Ltd. provides a comprehensive range of professional language services, including certified translation, specialized translation, interpretation, localization, proofreading, multimedia translation, trademark translation, and other related linguistic services. These services are delivered in accordance with the highest professional standards and internationally recognized best practices within the translation and language services industry.

The Company is committed to exercising the highest degree of professional care to provide accurate, reliable, and high-quality services tailored to the nature of each project and the specific requirements of each client, taking into consideration the diversity of specialized fields and target languages. Smart Vision reserves the right to develop, modify, or introduce new services in line with technological advancements and market demands, without creating any obligation beyond the services expressly agreed upon with the client.

Second: Use of the Website and Submission of Requests

The Smart Vision website enables users to request language services, obtain quotations, communicate with our team, and benefit from the information and services available through the website. By using the website, users acknowledge and agree that such use shall comply with the laws and regulations of the Kingdom of Saudi Arabia and shall not be used for any unlawful purpose or in any manner that infringes upon the rights of the Company or any third party.

Users are required to provide accurate, complete, and up-to-date information when submitting service requests or inquiries. The user shall bear full responsibility for any damages, delays, or consequences resulting from inaccurate, incomplete, or misleading information.

Third: Client Responsibilities

The client bears full responsibility for the accuracy and completeness of all information, data, and documents submitted to the Company. The client further represents and warrants that they possess the legal authority and rights necessary to submit the documents and materials for translation or processing and that such materials do not infringe upon the rights of any third party or violate any applicable laws or regulations.

The client is also responsible for reviewing project requirements before confirmation and for providing any instructions, reference materials, glossaries, or terminology preferences necessary for the proper execution of the project. The Company shall not be liable for any errors, omissions, or delays resulting from incomplete information or failure by the client to provide necessary requirements in a timely manner.

Fourth: Pricing and Payment Terms

Service fees are determined based on several factors, including project size, word count, number of pages, language combinations, subject matter, complexity, and required turnaround time. A quotation will be provided prior to the commencement of work, and prices shall not be deemed final until the project has been formally approved by both parties.

The Company may require full or partial payment in advance depending on the nature and value of the project. Smart Vision reserves the right to amend its pricing structure at any time in response to market conditions or operational changes, provided that such amendments shall not affect projects already confirmed and accepted.

Fifth: Project Delivery and Turnaround Time

The Company undertakes to use all reasonable efforts to deliver projects within the agreed timeframe, taking into account the nature, scope, and technical requirements of each project. However, delivery timelines may be extended in exceptional circumstances, including unforeseen events, additional client requests, delays in obtaining required information, or pending approvals from the client.

Projects are delivered in professional formats that meet the client’s requirements, and the Company endeavors to preserve the original formatting of documents whenever technically feasible.

Sixth: Revisions and Amendments

Smart Vision is committed to delivering high-quality services and therefore allows clients to request revisions in cases involving linguistic inaccuracies, technical errors, or non-compliance with agreed project requirements. Revision requests should be submitted within a reasonable period following project delivery and must clearly identify the requested amendments.

Complimentary revisions do not include modifications resulting from changes to the original source material, the addition of new content, or changes to the agreed project scope. In such cases, the Company reserves the right to charge additional fees.

Seventh: Confidentiality and Information Protection

Confidentiality is a fundamental principle of the Company’s operations. Accordingly, Smart Vision undertakes to keep all information, documents, and data submitted by clients strictly confidential and shall not disclose or share such information with any third party unless expressly authorized by the client or required by applicable laws or competent authorities.

The Company adopts appropriate technical and organizational measures to protect information against unauthorized access, disclosure, alteration, misuse, or loss and is committed to applying internationally recognized best practices in information security and data protection.

Eighth: Use of Technology and Artificial Intelligence

The Company continuously seeks to leverage advanced technologies and intelligent solutions, including artificial intelligence tools, to support translation processes, enhance quality, and improve project efficiency. Nevertheless, all translated materials remain subject to human review, editing, and professional quality assurance procedures prior to delivery to ensure the highest standards of accuracy and reliability.

The Company further confirms that the use of such technologies is governed by strict professional and security standards designed to protect client information and preserve confidentiality.

Ninth: Intellectual Property Rights

All intellectual property rights relating to the original documents and content provided by the client shall remain the exclusive property of the client, and the Company claims no ownership over such materials.

Conversely, Smart Vision retains all intellectual property rights associated with its website, trademarks, logo, visual identity, databases, marketing materials, and all content published on its website. No part of such materials may be copied, reproduced, distributed, or otherwise used without the Company’s prior written consent.

Tenth: Limitation of Liability

The Company shall not be liable for any errors resulting from inaccurate, incomplete, or misleading information or documents provided by the client. Furthermore, the Company accepts no responsibility for the use of translated materials or content for unlawful purposes or in violation of applicable laws and regulations.

Under no circumstances shall Smart Vision be liable for any indirect, incidental, consequential, or special damages arising from the use of its services. In all cases, the Company’s total liability, if any, shall be limited solely to the value of the disputed service.

Eleventh: Order Cancellation and Refunds

Clients may cancel a project prior to the commencement of work in accordance with the Company’s cancellation policy. If work has already commenced, the Company shall be entitled to charge fees corresponding to the work completed up to the date of cancellation, together with any costs or expenses incurred in connection with the project.

Requests for cancellations or refunds shall be considered on a case-by-case basis, taking into account the nature and circumstances of each project and ensuring fairness to both parties.

Twelfth: Amendments to These Terms and Conditions

Smart Vision reserves the right to amend or update these Terms and Conditions at any time in order to comply with legal, operational, or technological requirements. Any updates will be published on this page upon approval, and continued use of the website or services following publication of such amendments shall constitute acceptance of the updated Terms and Conditions.

Thirteenth: Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia. Any dispute, claim, or controversy arising out of or relating to the use of the website, the services provided by the Company, or the interpretation or implementation of these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts and judicial authorities of the Kingdom of Saudi Arabia.

Fourteenth: Contact Us

If you have any questions, comments, or concerns regarding these Terms and Conditions, the provision of our services, or the use of our website, the team at Smart Vision Certified Translation will be pleased to assist you and provide the necessary information through our official communication channels. You may also contact us for further clarification regarding your rights and obligations or any matters related to the use of our services, and we are committed to responding to your inquiries with the highest standards of professionalism and care.

For any inquiries regarding these Terms and Conditions or our services, please contact us:

Smart Vision Certified Translation

☎️ Phone
+966 (0) 547219945

📧 Email
[email protected]

🌍 Website
www.sv-trans.com

📍 Address
Office 24, Third Floor, World Assembly of Muslim Youth Building, King Fahd Road, Riyadh, Kingdom of Saudi Arabia.